Domain Registration FAQ
Do you offer a way to hide my personal information from others after I order?
Yes. We can hide your personal information for an additional $8.00 per year.
Please use the helpdesk system to have support turn this option on. This feature will hide all your
personal information from being viewed from the WHOIS Database.
Is it possible for another person to register my domain name after I have registered
it?
.com, .net, .org, .info and .biz domain name availability is verified by Postrock
and other domain name registrars through the SRS (Shared Registration System), a
universal database of available .com, .net and .org domain names. This system prevents
a domain name that is successfully registered through Postrock from being registered
through another domain name registration service. The .cc and .tv domain names are
registered through their respected databases.
How long before my newly registered domain name is accessible on the Internet?
Domain names registered through Postrock may take up to 72 hours until they are accessible on the Internet.
It is also possible they may be accessible in as little as 15 minutes. If you are
checking your domain name availability on Postrock's web site, after you have
completed the registration process, it will typically be generated and
available online within a 24 - 72 hour time frame. Again, recent technology has
reduced the wait time dramatically, but it is still possible it could take up to
72 hours.
If I were to register my domain name, would you hold the rights to the name?
No! You will have 100% ownership
to include registrant, zone contact, admin contact, technical and billing
contact.
Is it possible to hide or edit my Contact Information when someone does a WHOIS
query on my domain name?
The Contact Information displayed in the WHOIS should always be kept current.
You can edit this information to display whatever you would like (although you cannot
leave the fields blank). Please note that if you enter invalid or false information
you are in breach of contract and it makes it very difficult to transfer host, change
DNS or manage your domain. Postrock does offer free WHOIS Privacy with all
domain name orders for $8.00 per year.
Why are the changes I made to my domain name still not appearing on the Internet?
Changes to domain name information are not instantly reflected and typically
require standard propagation time (24 - 72 hours). DNS changes (which require updating
information on file with the registry) may take up to 72 hours to be reflected on
the Internet for domain names. Recent technology has reduced the wait time to as
little as 15 minutes, but it is still possible it could take up to 72 hours.
How do I change the DNS information to point to your servers?
We will request that you change the DNS (Domain Name Server) Information for
your domain name so that we can manage and make necessary zone file modifications
for your domain name. In the event that you are changing a web hosting company or
Internet Service Provider, you will need to make the change using one of the following
procedures outlined in the paragraphs below:
.com, .net and .org domain names registered prior to June 2, 1999
You will need to go to Network Solutions, Inc. at http://www.netsol.com/en_US/manage-it/
to change your information. You will need to change the DNS following:
ns.hostrock.com
ns2.hostrock.com
.com, net and .org domain names registered through registrars after June
2, 1999
You will need to contact your Registrar and have them switch the DNS to the
name servers shown above. If you do not remember who your registrar is, you can go to http://www.internic.net/whois.html
and type in your domain name. The results will name your registrar.
If you require any help, please contact us.
I no longer want my domain name. Will you refund my money?
Postrock upholds a no-refund policy on all domain name registrations. This
includes all domains names that you ordered which contained spelling errors. Once
a domain name is purchased, you own it. So make sure it is one that you want and
that it is spelled correctly.
Can I change my Postrock domain name username?
Postrock usernames, once established during the initial domain name registration
process, cannot be changed. Usernames are the chief identifiers for individual accounts
within the system, and are associated with the registrant of a domain name.
I forgot my username and password when I registered my domain name. What can
I do?
We do not keep a record of this. We have no way of knowing what you used when
you registered your domain name. That is why we stated to write it down when you
registered your domain. If you forgot your username or password you will need to
use the "Retrieve Username and Password" function from our website. Your username
and password will then be sent to your e-mail address of record. If you no longer
receive mail at that address or if you are no longer able to check mail there, then
you will need to our helpdesk system.
You registered my domain name when I signed up. What is my username and password?
Your username and password is the same as your web hosting account default username
and password. If you forgot this, you will need to contact us requesting this. We
will then send it to the e-mail address on record in the Whois search. We CAN NOT
send it to any other e-mail address.
I no longer have a valid e-mail address of record to receive e-mails.
What do I do now?
If you have an outdated e-mail address for the admin contact for your domain
name, then Postrock is unable to send you your password or any other information
about your account. You must first update this address. Here is what needs
to be done:
"In order to get the password and username, you'll need to change the admin email
contact. In order to change the admin email contact, we'll need to see proof of
ownership. Please send a signed fax with photo i.d. stating that you as owner of
the domain authorize/request the change of the admin email contact. Please factor
in the new email address and the name of the domain(s). As a security measure the
password will *only* be sent to the admin email contact.
Please fax this to 620-564-2259 ATTN: Domain Name Compliance
Are there any differences between how .info and .biz domain names and .com domain
names work?
No. .info and .biz domain names function just like .com, .net and .org names.
Why use a .info or .biz domain name?
Because of the fact that there are thousands of short, meaningful, relevant domain
names available right now for .info and .biz, and you have a wealth of new and compelling
(not to mention marketable) web identities just waiting to be claimed!
I am transferring my Registrar service to you. How will I know when it is complete?
There will be two ways to tell. 1) We will send an e-mail notifying you of a
successful transfer and then you can look it up using our Whois service 2) You
will be billed only for successful transfers.
Who is InterNIC?
The InterNIC is an independent organization responsible for holding the registration
and routing of Internet domain names. Without these people it would be virtually
impossible to maintain a sense of sanity on the Internet.
InterNIC is also a registered service mark
of the U.S. Department of Commerce.
Copyright © 1997-2010 Postrock® Publishing Company. All rights reserved.