Pre-Sales FAQ

• Do I have to register my domain name with you to use your service?
• How long does it take to set up a new account?
• What kind of technical support do you offer?
• Do you allow spamming, Opt-in e-mailing or bulk mailing?
• Do you allow adult-orientated web sites?
• Do you accept international orders?
• Can you host sites with country code extensions like .uk, .ar, .com.au?
• What methods of payment do you accept?
• How does the billing process work?
• Is there a minimum contract?
• What is your return policy?
• Can we buy a lower priced plan now and upgrade anytime later?
• Does Postrock offer a way to check mail online, from anywhere in the world?

Do I have to register my domain name with you to use your service?

No. You can register your domain name with any one of the domain registrars that are available on the net. We have no requirements to use our registration service.

How long does it take to set up a new account?

Orders will generally be processed by us as soon as they are received and are usually set up within 8 hours. Web hosting transfers are set up within the 8-hour period; however, it may take InterNIC 24-48 hours to update their database for transfers and new registrations.

What kind of technical support do you offer?

We have provided three ways to receive technical support.

• Toll-Free Messaging Center. Monday thru Friday, 9:00 AM to 5:00 PM Central time.
• Online helpdesk tickets.
• Online FAQs and knowledge base.

Do you allow spamming, Opt-in e-mailing or bulk mailing?

No. We do not allow this under any circumstances. If it is brought to our attention that spamming has occurred, we will terminate the account immediately. It doesn't matter if you use our mail servers to spam or if you hire a company to do it for you. We charge a $100 account clean up fee for those accounts terminated for spamming.

Do you allow adult-orientated web sites?

No, Postrock does not allow the placement on our Web space of any sexually explicit materials, whether they be in graphical, textual, video, sound, encrypted, protected, proprietary or any other formats. While we are committed to the protection of the free speech of our clients, we cannot permit sexually explicit material on our Web space for many reasons. We object to the hosting of adult content for the logistical problems that it would entail, i.e. greatly fluctuating bandwidth, security problems and legal considerations. Adult sites can place unexpected and greatly varying demands upon the host's dedicated Web server thus jeopardizing the security of all other Virtual Web Server accounts hosted on that dedicated server. Postrock has also partnered with other companies that won't allow partners to host adult sites.

Do you accept international orders?

Yes. We have customers from around the world using our web hosting services. If desired, we can host domain name extensions from any country. All international accounts must be paid for by credit card, money order, or cashier's check.

Can you host sites with country code extensions like .uk, .ar, .com.au?

Yes. We can host any domain name extension from any country.

What methods of payment do you accept?

We accept money orders, checks and credit cards (Visa, and MasterCard). All accounts under $50.00/mo must pay by credit card. All international accounts must pay by credit card, money order, or cashier's check. We do not accept international checks.

How does the billing process work?

If you choose a quarterly, semi-annual or annual payment plan, you will be charged on your card, or sent an invoice on your account renewal date. If you choose monthly billing, it will be done by periodic credit card deduction. Each month we will deduct the agreed-upon sum for our services from the credit card you choose. Invoices will be sent by e-mail and are due upon receipt.

Is there a minimum contract?

No. We do not lock you into any long-term contract. You can pay month to month, or you can pay yearly. You will be able to cancel yearly accounts, however there are no prorated refunds.

What is your return policy?

We offer a 30-Day Money Back Guarantee.

Can we buy a lower priced plan now and upgrade anytime later?

Yes. You are free to upgrade plans any time you wish. If you buy a plan for a yearly rate and decide to upgrade later, you will only be billed the pro-rated difference in price. We do not charge upgrade fees.

Does Postrock offer a way to check mail online, from anywhere in the world?

Yes. All accounts come with free Web mail. It is this feature that allows you to check mail online. This is just like Hotmail or Yahoo mail, except with your domain.