Virtual Hosting FAQ
What is a Virtual Domain?
A Virtual Domain means having your own domain name (http://www.yourcompany.com)
without having to install expensive server hardware and software. With a Virtual
Domain, you utilize our server's storage space, however you are still professionally
represented via your own personal Internet web address domain name (www.yourcompany.com)
and by your own personal e-mail address domain name (company@yourcompany.com).
Can I design my site on a Windows PC and host it on a Linux server?
One of the biggest misconceptions is that you have to run Linux on your own
computer in order for you to host your site on Linux platform. That is not true.
Which operating system you run on your computer is irrelevant in making your decision.
This means that if you are running Windows XP or Windows Vista on your computer for
example, you can still choose Linux.
Will I be able to access my domain name with or without the www.?
Yes, you will be able to access the domain name with or without the www in
front. For example, you could access your domain by going to "www.yourdomain.com"
as well as "yourdomain.com".
What are the steps to get started with your service?
Yes. Our prices are for personal, family or commercial use. We do not charge
anymore for a business site than one for personal use.
Do you support international domains?
Yes. We have clients from around the world using our Web Hosting Service.
We can configure our servers for a domain from any country. Our servers can be
accessed 24 hours a day, 7 days a week from around the world. You will need to
transfer your name servers yourself if you own a international domain.
How do I check if my domain name is still available?
Our home page has a "Domain Search" check. Type in the domain you want
submit it.
Does Postrock handle domain name registrations?
Yes. Domain name registration pricing starts from $20.00 per year.
Can I register a domain name myself?
Absolutely. Our home page has a "Search domain availability" check
so you can do it yourself. If you want to register it at another web site here is the information
you will need:
Primary Host Name: ns.hostrock.com
Secondary Host Name: ns2.hostrock.com
Can I transfer an existing domain name to Postrock?
Yes. We can do this for you at no charge or you can do it. If you choose to
do it, then you will need this information:
Primary Host Name: ns.hostrock.com
Secondary Host Name: ns2.hostrock.com
Every Registrar has a management feature where you can update the DNS or name
servers. This is where this information goes.
Can I resell space within my package?
Yes. You can resell on any plans you choose.
Do your hosting plans come with a way for me to check mail online like Hotmail?
Yes. All web hosting plans come with free web mail access. This will allow you
to check your mail form any computer in the world.
How often can I update my pages?
You are welcome to update your pages as often as you like. You can use SSH, FTP,
FrontPage, Dreamweaver or our control panel 24 hours a day, 7 days a week if you like. We do
not charge any additional fees for this.
What Linux platform do you run?
Postrock runs either Red Hat Linux CentOS with Apache web server
and Plesk (Parallels) control panel software.
Do you provide SSH access?
Yes, but only with our advanced plan.
What is PHP?
PHP is a server-side, cross-platform, HTML embedded scripting language. It
is a tool that lets you create dynamic web pages. PHP-enabled web pages are treated
just like regular HTML pages and you can create and edit them the same way you
normally create regular HTML pages. Simply put, it is ASPs for UNIX.
Do you offer free Applications or Scripts?
Yes. We currently offer over 30 free applications and scripts with each
advanced hosting plan.
Can we use our own CGI scripts, programs, etc?
Yes. All advanced plans are set up to allow you to install your and
maintain your own scripts as long as they do not require root access to the
dedicated server. There
is no approval procedure and we have no problems with 99% of the scripts our clients
use. However, if we find that you have chosen to install a large script that uses
far too much processing power thereby jeopardizing the service to our other clients,
we may ask you to remove that script or we may suspend your site.
Do you support SSL (Secure Transactions)?
Yes. Our advanced plans are set up with Apache SSL security enabled.
All basic plans also come with shared SSL access. We also offer low-cost
dedicated SSL certificates for our advanced clients. SSL certs require a
static IP number.
What is an E-mail autoresponder?
An autoresponder will automatically reply to any e-mail sent to a particular
address. For example, you may have an autoresponder for the address of info@yourname.com.
Any email sent to this address will automatically be replied to by a robot
(program). The robot will send back a preset message (that you set up and edit
at any time). This is useful for creating "request more information" e-mail
addresses or use as a vacation notice.
What is a POP3 E-mail account?
A POP3 e-mail account is simply an e-mail box that you can connect to using
a Username and Password. It is a "full" e-mail account similar to the ones that
your internet access provider provides for you. E-mail sent to your POP3 e-mail account resides within your
"mailbox" on your mailserver until you download it with an e-mail software program.
This e-mail address would not be redirected anywhere else. POP is the abbreviation
for the term "Post Office Protocol".
What is an E-mail alias?
E-mail aliases allow you to set up numerous email addresses using
your POP account. In your control panel, you can create literally anyname@yourdomain.com.
What do you mean by disk space?
Disk space refers to the amount of server disk storage your account is allocated.
This space is used to store your html files, graphics, log files
and all other files that make up your web site. POP mail messages are also counted
against your space. 99% of all web sites hosted on our servers never exceed 500 MBs of space.
Do I need to transfer my domain registration service to host with Postrock?
No. You do not need to change your registration service to ours in order to
host with us. You can keep your domain name registered with your current Registrar.
Do you support FrontPage Extensions?
If you use Microsoft FrontPage 2000, 2002 and 2004 to publish pages to
the Web, you will need FrontPage or 2000 extensions supported. We support FrontPage
Extensions free of charge.
What are the cost if I decide to upgrade plans later?
We do not charge any upgrade fees. If you are moving from a package that has
no set-up fees to a package that includes set-up fees, you will need to pay those.
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